This page contains all the information you need to successfully unlock Ideagen Hub for Ideagen Workplace Training, your gateway to breakthrough performance, unifying every solution and support in one place, unleashing predictive AI that thinks ahead and runs on infrastructure so secure and fast, it redefines excellence.

Here you’ll find guidance on how to ensure your transition runs smoothly and all the answers to questions you might have.

To guarantee success, it’s really important you familiarize yourself with the key elements:

• Most products will need to reset their passwords once Hub goes live.
• We’ll send you a new login link by email to do this – but will give you notice so you know it’s not a phishing email
• We’re releasing Hub in stages, so look out for an email with your exact go-live date

What changes

• Your login screen: You'll see "Sign in using the Hub" and authenticate through Ideagen Hub
• Password reset required: You'll need to reset your password when you first log in after migration
• Support access: Luminate is now integrated into Ideagen Hub with one-click access
• Single sign-on: If you have multiple Ideagen products, one login now gives you access to all of them

What stays the same

• No downtime: The migration happens in the background without disrupting your work
• All your features and functionality: Everything in Ideagen Workplace Training remains unchanged
• Access to all your sites: If you have multiple Ideagen Workplace Training sites, all remain accessible
• Your existing links: Your Ideagen Workplace Training links continue to work but we recommend you update them to Ideagen Hub

Key resources

The following resources will help you understand the purpose of Ideagen Hub in more depth and support you in getting the most value from the new experience:

• Getting Started: One hub, endless possibilities
• Ideagen Hub user guide
• Ideagen Hub administration guide
• Ideagen Hub release notes

Frequently asked questions

Migration process and timeline

Q: When will this change happen? 

A: Each customer has their own specific release date. We will send you with an email containing the exact date along with in-product messages to remind you. 

Q: Is there any downtime during the migration? 

A: No, there is no downtime. The migration happens in the background without disrupting your daily operations. 

Q: Will my existing login links still work after migration? 

A: Yes, your existing Workplace Training links will continue to work. When you use them, you'll be directed through the Hub login screen and then redirected back to Workplace Training. 

Q: How will the login process change? 

A: The login screen will look slightly different - you'll see "Sign in using the Hub." You'll enter your credentials through the Hub login screen, then be authenticated and directed into Workplace Training. Your existing credentials remain the same. 

Q: Can I still access Workplace Training directly without going through Hub first? 

A: Yes, you can still access Workplace Training directly using your existing links. However, we recommend getting into the habit of accessing through Hub as it provides a central command center for all your Ideagen solutions. 

Q: How does Single Sign-On (SSO) work with Hub? 

A: Hub handles authentication at the Hub level. Once you're authenticated through Hub, you have seamless access to all your integrated Ideagen products - true single sign-on that eliminates friction and accelerates your workflow. 

Q: What if I have multiple Ideagen products - will I need separate logins? 

A: No. One login through Hub gives you access to all your Ideagen products. One platform. Infinite possibilities. No more juggling platforms or passwords. Experience true control and frictionless workflows, with all your essential tools and support within effortless reach. 

Q: Do users need to change their username? 

A: No. 

Q: Will users need to reset passwords? 

A: Yes. 

Product access and integration

 Q: Will I lose access to any features in Workplace Training? 

A: No, all your existing Workplace Training features and functionality remain unchanged. Hub is your command centre - providing unified access to all your Ideagen solutions, integrated Luminate support, and AI-powered capabilities through Mazlan that predict, automate and recommend before you ask. 

Q: How do I access Luminate support after migration? 

A: Your Luminate portal will be integrated into Hub, accessible with a single click. No extra passwords or barriers - just instant connection to help, support and community forums. 

Q: What if I have multiple Workplace Training sites? 

A: All your Workplace Training sites will be accessible through Hub. The exact presentation is being finalized, but you'll be able to access all your sites from one central location. 

Q: How does Hub affect integrations with other Ideagen products or third-party tools? 

A: It doesn’t they all work as they do now  

Q: Are there any settings admins need to change or adjust? 

A: No 

Q: Can admins complete the setup on behalf of their users? 

A: No.