Who is this article for?

Client Administrators

This article will guide you through how you can stop emails from being sent to users, on a future date in time. 

You may find you'll need this, if for example you schedule to send a Training Notification to a group of users in a month's time, and then realise that it needs to be sent sooner, the original email can be cancelled.

Note This is only for use if the email has not been sent yet.

1. Navigate to the Reporting System and select the Emails Sent report

2. Apply your filters.  You will need to select the Email Type and the date it is Scheduled to be sent.  You may also chose to apply any relevant secondary filters but this may not necessarily be required.

3. Your results table will show all users who fall under those filters.  To stop emails for all of these users you will need to make sure they are all selected.  Please ensure you have set the Items per page to show All, and make sure you Select All users

4. Go to the Action>> drop down on the left and select Cancel scheduled emails (administrators only).  Then select the Action>> button

5. You will see a box pop up to confirm the cancellation of the email.
6. Select Continue to stop the scheduled email from being sent.